Booking terms

Your appointment is reserved after payment. A $20 deposit holds the time, and the rest is paid after the groom, by the card link Patrick texts or in person. Visits claimed from the waitlist need no deposit.

If the groom needs extra work, such as heavy matting, Patrick agrees the price with you before starting.

Changes and cancellations are free until 24 hours before the appointment. If you cancel, what you paid is kept as credit and comes off your next visit.

Within 24 hours, you may reschedule once at no extra charge. If you cancel instead, the $20 deposit is kept and anything else you paid becomes credit.

Patrick waits 15 minutes. If nobody is home, or the van cannot safely access the agreed parking space, the booking may count as a no-show. The deposit is kept and the opening may be offered to the waitlist.

What you paid online is refunded to your card. If a refund isn't possible, it's kept as credit for your next visit.

Patrick may pause or stop a groom if your dog is distressed or the service would be unsafe. Heavily matted coats may need the de-matting extra or a shorter comfort-first cut.

Your 5th visit gets 25% off the service and extras, as long as the four before it took place (cancelled or missed visits don't count). The reward has no cash value and cannot be combined with another offer.

By booking, you agree to receive appointment, reminder, arrival, payment, and waitlist texts. Reply STOP to opt out.